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Books: Valarie A. Zeithaml
10 products found.
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Services Marketing: Dwayne D. Gremler, Mary Jo Bitner, Valarie A. Zeithaml
Hardcover, 2008
$99.99 (Save 48%) |
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Services Marketing: Integrating Customer Focus Across The Firm: Dwayne D. Gremler, Mary Jo Bitner, Valarie A. Zeithaml
Hardcover, 2005
$10.00 (Save 94%) |
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Delivering Quality Service: Balancing Customer Perceptions and Expectations: A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml
Hardcover, 1990
$0.75 (Save 97%) |
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Services Marketing: Integrating Customer Focus Across The Firm: Mary Jo Bitner, Valarie A. Zeithaml
Hardcover, 2002
$3.33 (Save 97%) |
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Services Marketing: Mary Jo Bitner, Valarie A. Zeithaml
Hardcover, 1996
$1.16 (Save 98%) |
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Services Marketing: Integrating Customer Focus Across The Firm: Mary Jo Bitner, Valarie A. Zeithaml
Hardcover, 1999
$0.75 (Save 99%) |
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Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy: Katherine N. Lemon, Roland T. Rust, Valarie A. Zeithaml
Hardcover, 2000
$0.75 (Save 98%) |
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Services Marketing: Mary Jo Bitner, Valarie A. Zeithaml
Paperback, 2002
$4.00 (Save 88%) |
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Service Quality: A. Parasuraman, Valarie A. Zeithaml
Paperback, 2004
$37.40 |
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Delivering Quality Service: Balancing Customer Perceptions and Expectations: A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml
Paperback, 2009
$9.78 (Save 42%) |
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