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Books: W. Earl Sasser
10 products found.
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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value: James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser
Hardcover, 1997
$0.75 (Save 97%) |
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage: James L. Heskett, Joe Wheeler, W. Earl Sasser
Hardcover, 2008
$16.97 (Save 43%) |
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees: James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser
Hardcover, 2003
$0.75 (Save 97%) |
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The Service Management Course: Cases and Readings: Christopher W.L. Hart, James L. Heskett, W. Earl Sasser
Hardcover, 1991
$0.75 (Save 98%) |
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Service Breakthroughs: Changing the Rules of the Game: Christopher Hart, James L. Heskett, W. Earl Sasser
Hardcover, 1990
$0.75 (Save 97%) |
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Cases in Operations Management: Analysis and Action: W. Earl Sasser
Paperback, 1982
$0.75 (Save 97%) |
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The Chain-Restaurant Industry: D. Daryl Wyckoff, W. Earl Sasser
Book, 1978
$0.94 |
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The U.S. Lodging Industry: D. Daryl Wyckoff, W. Earl Sasser
Book, 1981
$75.87 |
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Management of Service Operations: Text, Cases, and Readings: D. Daryl Wyckoff, Harvard University, Richard Paul Olsen, W. Earl Sasser
Book, 1978
$3.05 |
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Service Breakthroughs: Changing the Rules of the Game: Christopher W.L. Hart, James L. Heskett, W. Earl Sasser
Paperback, 2007
$10.55 (Save 51%) |
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